▪ Reputable for being the voice of the customer and providing a business perspective on value during day-to-day development

▪ Experienced in assessing customer desires and requirements and generating a product that successfully meets those standards.

▪ Delivered creative product/technical marketing solutions, built strategic alliances, and identified new products/markets, expanding business for mid-sized firms.

▪ Acted as the liaison between product, IT, and sales teams to understand customer demand for new features and prioritize the roadmap, leading to increased yearly revenue.

▪ Implemented and generated continued sales growth, ensuring the efficient use of time and resources while focusing on customer satisfaction throughout all stages.

TECHNICAL DIRECTOR | REHOBOTH BAPTIST CHURCH - TUCKER, GA | OCT 2020 – PRESENT

▪ Works closely with Church Leadership on coordinating staffing for events and meetings requiring additional IT/AV assistance.

▪ Provides preventive maintenance support and maintained records for work completed with a primary focus on AV-related work orders.

▪ Responsible for the development, training, and constructively mentoring of AV team members.

▪ Directs and oversees all production of Audio-Visual elements for all ministries, worship services, weekly events, special events, and online.

▪ Operates and maintains audio/video/lighting systems/equipment; Manages, produces, records, and edits weekend and weekday audio & video content.

▪ Recommends measures to improve work procedures and employee performance to increase the quality of services and job performance

▪ Conducts training regarding proper usage and operation of AV equipment.

SENIOR AUDIO-VISUAL SOLUTIONS ARCHITECT | ITRUST HOME SERVICES - ALPHARETTA, GA | MAR 2021 – OCT 2021

▪ Responsible for the consultation, design, and implementation of turnkey home theater and home automation solutions.

▪ Serve customers by identifying their needs and specific adaptations of products, equipment, and services.

▪ Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and others in a position to understand service requirements.

▪ Prepares cost estimates by studying all related customer documents, consulting with engineers, architects, and other professional personnel.

▪ Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

▪ Reengineer sales process, eliminating inefficiencies and increasing profits margins while identifying short-term and long-range issues that must be addressed, recommending options and courses of action, and implementing directives.

▪ Mastermind initiatives that repeatedly propelled the organization to higher levels of growth and success.

▪ Successfully secure high-value client accounts through superior sales and relationship-building skills, significantly advancing organizational objectives.

▪ Provide technical and sales support to district sales teams, emphasizing providing technical presentations and demonstrations to potential clients.

▪ Answer engineering questions from existing and potential customers and partners by providing product, service, or equipment technical and engineering information.

DEPOT REPAIR TECHNICIAN | BARCO, INC. DULUTH, GA | NOV. 2018 - MAR. 2021

▪ Provided unmatched 24/7 remote support for both end-users and Barco’s in-house technicians.

▪ Assisted with the development and ensured proper input of the maintenance data into the computerized maintenance management system

▪ Provided follow up / tracking for process improvement accomplishments to ensure improvements are sustained

▪ Diagnosed most equipment problems using appropriate tools, test equipment, and documentation.

▪ Created repair technician procedures guide to standardize workflow processes and improve quality; Oversaw the comprehensive diagnosis and repair of projection systems.

VIDEO TECHNICIAN | ON SERVICES, NORCROSS, GA | JAN. 2018 – NOV 2018

▪ Aided in the order-building process of shows, closely working with other departments and Production Managers to turn ideas into solutions

▪ Responsible for the preparation, quality control, shipment, and operation of equipment for shows.

▪ Perform Remote Support for Show technicians

▪ Conducted training sessions on selection, use, and design of audiovisual materials and operation of presentation equipment.

VIDEO TECHNICIAN | 4 WALL ENTERTAINMENT, ORLANDO, FL | JUN. 2016 – JAN. 2018

▪ Managed Video Department operations, show design, preparation, and operation of video equipment.

▪ Provided Remote Support for Show technicians.

▪ Trained Project Managers and technicians on video system design, operations and maintenance.

▪ Diagnosis and minor repair of broken equipment.

AUDIO VIDEO TECHNICIAN | PSAV, ORLANDO, FL | AUG. 2015 – MAY. 2016

▪ Responsible for Audio and Lighting engineering for concerts, corporate Galas, and boardroom meetings.

▪ Performed minor repairs and routine cleaning of audio and video equipment.

▪ Set up conference rooms for end-users, including teleconferencing equipment, sound reinforcement and recording equipment, and Computer/Printer/IT deployment.